Level 2 NVQ Certificate in Customer Service (4430-02)
This qualification is aimed at anyone dealing with internal or external customers. They will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult customers, confident in their use of language and of the processes designed to make their role effective. Candidates will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent customer service. QAN:500/9341/1
The learner is able to identify customers and their characteristics and expectations. They can identify their organisation’s services and products. They know how to communicate using customer service language.
The learner is able to follow their organisation’s customer service practices and procedures. They know how to follow the rules to deliver customer service.