Level 1 Certificate in Business and Administration (4418-01)
Issued by
City & Guilds
This qualification is aimed at learners who want to work in administrative support in an office, or who have just started working in this area. It provides learners with a solid base of knowledge and skills to help you succeed as an administrative assistant, receptionist or another related role. Learners will have covered a variety of skills depending upon the range of optional units taken. Suitable for learners aged 16 and over. Ofqual Accreditation No: 500/7665/6
Earning Criteria
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This person will also have a range of skills covering the following areas (depending upon optional units chosen)
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Working in business and administration
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Using office equipment
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Professional behaviour in a work environment
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Working in business and administration
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Creating business documents
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Welcome visitors
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Making and receiving calls
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Handling mail
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Developing self
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Individual rights and responsibilities
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Working as part of a group
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Working towards goals
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Producing documents
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Receiving visitors
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Using a telephone system
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Operating and maintaining office equipment
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Maintaining customer relations
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Managing diary systems
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Collecting and storing information
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Retrieving information