Level 1 Award in Business and Administration (4418-01)
Issued by
City & Guilds
This qualification is aimed at learners who want to work in administrative support in an office, or who have just started working in this area. It provides learners with knowledge and skills to help you succeed as an administrative assistant, receptionist or another related role. Learners will have covered a variety of skills depending upon the range of optional units taken. Suitable for learners aged 16 and over. Ofqual Accreditation No: 500/7738/7
Earning Criteria
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This person will also have a range of skills covering the following areas (depending upon optional units chosen)
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Working in business and administration
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Using office equipment
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Professional behaviour in a work environment
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Creating business documents
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Welcome visitors
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Making and receiving calls
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Handling mail
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Developing self
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Individual rights and responsibilities
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Working as part of a group
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Working towards goals
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Producing documents
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Receiving visitors
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Using a telephone system
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Operating and maintaining office equipment
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Maintaining customer relations
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Managing diary systems
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Collecting and storing information
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Retrieving information