Haier Premium Service - Haier Europe UK Service

Issued by City & Guilds

The holder of this credential has completed a programme in Haier Premium Service, delivered by Haier Europe UK Service. The programme covers the skills and knowledge required to offer a 5-star premium service to customers, in accordance with the companies zero distance to customer attitude. This individual has learned how to complete high-quality repairs and customer assistance to give a premium service across the range of domestic appliances.

Skills

Active Listening
Customer Service
Domestic Appliances
Oral Communication
Problem Solving
Product Knowledge
Repair and Service
Risk Assessment
Written Communication

Earning Criteria

The holder of this credential has:
Completed a learning programme assured by City & Guilds
Passed a formal assessment as part of the learning programme

Standards

STANDARD

The ‘Assured’ approval demonstrates that the systems and processes an organisation has in place to plan, design, deliver, and evaluate their own programmes meet the global quality standards set by City & Guilds and enables continuous improvement.