Earning Criteria

• Individual has attended the full training course that covers a comprehensive introduction to customer service on Riyadh Metro including what is required from all staff.  The programme focuses on customer service principles including team working, meeting customer expectations and core communication skills
• First method of Assessment was by means of a post course one-hour short answer question assessment, administered under exam conditions, with a minimum pass rate of 70%  
• The second component was a workplace assessment undertaken by a senior manager, three months after course completion, based on observation in the workplace and a structured discussion to demonstrate the application of skill and competency in the role.  The learner was required to demonstrate all elements of the CAMCO customer service competencies