- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Webex Customer Success Foundations
Issued by
Cisco
Exclusive program for Cisco employees to learn industry leading Customer Success practices. Earners of this badge have demonstrated a foundational understanding of the roles, responsibilities, and activities of a Webex Customer Success team member, including product knowledge, familiarity with day-to-day systems, tools, and operational processes, as well as the adoption methodology to drive successful customer adoption of the Webex product suite.
- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Skills
- Business Drivers
- Business Strategy
- Calculating Business Value
- Change Management
- Cisco
- Collaboration Specialist
- Customer Experience
- Customer Success
- Define Success Measurement
- Develop Project Plans
- Develop Use Cases
- Drive Innovation
- Drive Successful Outcomes
- Driving Execution
- End User Communication
- Executive Sponsorship
- Life Cycle Management
- Onboard Users
- Project Management
- Secure Champions Network
- Secure Leader Sponsorship
- Stakeholder Management
- Success Stories
- Technical Readiness
- Usage Reports
- User Experience
- Webex
- Webex Collaboration
- Webex Control Hub
- Workplace Integrations
Earning Criteria
-
Successfully complete the learning path and pass the assessment test.