Webex Customer Engagement Architect

Issued by Cisco

Professional can (a) describe the customer experience and disruptions related to the evolution of contact centers, (b) align technology and business use cases to architecture solutions, (c) identify appropriate platform for customers, (d) identify cloud platform services and architecture, (e) design customer engagement in virtual and customer environment with Webex Contact Center.

Type Experience
Level Advanced
Time Weeks

Additional Details

Skills

Business Strategy
collaboration specialist
CPaaS
Customer Experience
Technical Leadership
Voice Architecture
Webex Contact Center

Earning Criteria

Completion of 3 days in-person bootcamp and virtual training, and prework.
Written assessment administered by Webex organization.
Hands-on design of customer engagement self-service with Webex Contact Center.