Occupations
Technical Support Specialists
Address difficult customer issues that require some detailed technical knowledge regarding the operation and features of the company's products. May act as a conduit between front-line support staff and technical engineers who are responsible for fixing product faults.
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Computer Network Support Specialists
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Telephone Operators
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Telecommunications Analysts
Review, analyze, and evaluate an organization's telecommunications needs and systems. Provide training on the telecommunications system features and functionalities.