Effortless Experience™ - Transformational Leader
Issued by
Challenger
Individuals who have earned this badge have successfully guided their organization through the Effortless Experience™ transformation. They enabled their staff to deliver low-effort experiences to customers in partnership with Challenger's Effortless Experience trainings/workshops and drove program sustainability. As a result of their leadership, their organization saw an improvement in the key performance indicators determined to measure success.
- Type Experience
- Level Advanced
Skills
- Advanced Change Management Collaboration
- Building And Maintaining Stakeholder Engagement
- Customer Service Strategy
- Managing Organizational Change
- Strategic Collaboration
Earning Criteria
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Individuals are required to be an Executive Sponsor or project team member for Effortless Experience at their organization.
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Improvement in leading performance indicators including but not limited to: Customer Effort Score, Customer Satisfaction, Employee Engagement, Regretted Attrition, First Contact Resolution, Net Promoter Score.
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Optional: Signed off on Client Success Story