Effortless Experience™ Certified Representative

Issued by Challenger

Individuals who have earned this badge have completed the necessary course of study, and passed the Effortless Experience™ Capabilities Builder certification exam. They have learned how to provide low-effort experiences to their customers using research driven nine skills in the Effortless Experience™ skills framework. They are now an Effortless Experience™ representative.

Type Certification
Level Foundational
Time Days
Cost Paid

Additional Details

Skills

Acknowledging Customer Baggage
Active Listening
Conveying Advocacy
Flexing Communication Styles
Forward Resolving
Positioning Alternatives
Positive Language
Surfacing Additional Information

Earning Criteria

Individuals are required to complete e-learning courses for each of the nine skills (~5 hours total).
Individuals are required to attend facilitated workshops by a Challenger Advisor or a certified Effortless Experience™ trainer for each module of skills (6.5 hours total).
Individuals are required to attend facilitated peer practice sessions for each of the nine skills with other learners (~5 hours).
Individuals are required to pass the Effortless Experience™ Capabilities Builder certification exam. Upon completion of evaluating, they become an Effortless Experience™ certified representative.