Hotel Front Desk Department Operations Certification - Honours Distinction

Hotel Front Desk Department Operations Certification - Honours Distinction

Issued by CEXDE

This badge signifies that the recipient has mastered all aspects of hotel front desk operations. It demonstrates a thorough understanding of guest service and outlines the various responsibilities of the front desk staff, including check-in/check-out procedures, handling guest inquiries and concerns, ensuring safety and security, and identifying upselling opportunities. Additionally, it emphasizes the importance of effective communication with other hotel departments.

Skills

Earning Criteria

  • Applicants are required to submit a comprehensive portfolio that documents their work experience, accomplishments, and educational background.
  • Have participated and completed all activities assigned in the syllabus.
  • Achieve a final grade of 70% or higher.
  • Pass a high-stakes assessment.
  • The "Merit" distinction is awarded to students who achieve a grade between 85-89%. This evaluation considers performance in all homework assignments and the final formal assessment.