Good telephone service is integral to the success of any business. To the customers you speak with, you are the voice of the company – the person they will remember the most. In many ways, your callers’ experiences with you help form their overall feelings about the organization. Use The Excellent Call Center Representative to explore the fundamentals of telephone service and effective call handling techniques to successfully serve the needs of your customers.

• Type Learning
• Level Foundational
• Time Weeks