Earning Criteria

• "Communicating with Impact" provides managers with a powerful set of interaction skills that enables them to communicate more effectively with colleagues, employees, and organizational stakeholders and, in the process, build trust, strengthen partnerships, and achieve desired results.
• "High-Impact Feedback & Listening" helps managers learn how to effectively deliver both positive and developmental feedback. They also learn how to be receptive to feedback and to listen to accurately understand a speaker’s intended message. In the workplace, these skills help leaders and professionals optimize and sustain their own and their coworkers’ performance.
• "Developing Yourself and Others" provides managers the introduction to a practical process to guide their own; and others’ development-planning efforts. The outcome is a meaningful development plan that supports the organization’s current and future business needs.
• "Coaching: Moving People Forward" helps managers recognize the benefits of a growth mindset and an insight tool that allows leaders to assess their general orientation of how they view other’s potential for growth. They learn and practice a practical approach to coaching which can be easily applied in the workplace.
• "Addressing performance Challenges " builds managers' skills in handling chronic performance problems. They learn how to document and present a solid case for needed improvement and use effective interaction skills. Leaders identify the steps to take after the performance problem discussion to provide ongoing feedback and support and determine if it is necessary to impose formal consequences.
• "Resolving Workplace Conflict" focuses on teaching managers how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach a team member to resolve a conflict.
• "Engaging and Retaining Talent" provides managers with a model to determine what drives each individual’s engagement, as well as methods for proactive engagement and talent retention. Participants learn how to conduct “engagement conversations” and “retention conversations.” They explore ways to offer recognition and create an engaging environment using no-cost “everyday engagers.”