Essentials of Managing Conflict
Issued by
Capella University
Earners of the 2 continuing education contact hours for Essentials of Managing Conflict have developed skills to engage successfully in crucial conversations that often occur when there are opposing opinions, strong emotions, and high stakes. They have demonstrated understanding of the rules of verbal and nonverbal communication & competence in effective listening. Individuals earning this badge have successfully gained a toolbox of strategies and responses that support effective communication.
Skills
Earning Criteria
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Complete the Essentials of Managing Conflict course module and pass a summative exam assessing understanding of concepts essential to managing conflict.
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Create a Leadership Action Plan that outlines clear goals for continued development of skills related to managing conflict.