BMO Virtual Connect Manager Icon Award

BMO Virtual Connect Manager Icon Award

Issued by BMO

Achievement of Manager Icon award recognizing Manager and Team accomplishment of demonstrating consistent Customer Time, Customer Experience Score, Customer Outcomes, Conversation Cue Action Rate and Coaching Requirement KPIs.

Skills

  • Manager and Team accomplishment

Earning Criteria

  • Attainment of: =>100% Customer Time, =>125% Customer Outcomes, =>125% Customer Experience Score, =>40% Conversation Cues Action Rate, =>100% Completion of Monthly Coaching Requirement, Exemplify our Winning Culture