BigPanda Operator
  • Type Certification
  • Level Foundational
  • Time Hours
  • Cost Free
Additional Details

BigPanda Operator

Issued by BigPanda

Certified BigPanda Operators have demonstrated core proficiency in incident and alert management using the BigPanda platform. Skills include alert correlation, enrichment, incident triage, root cause identification, and Unified Analytics. Operators can effectively resolve incidents and work within integrated tools like ServiceNow.

  • Type Certification
  • Level Foundational
  • Time Hours
  • Cost Free
Additional Details

Skills

  • Analytics
  • BigPanda
  • IT Operations

Earning Criteria

  • To earn this certification, learners must complete the following courses: AIOps Foundations, Working from BigPanda, Normalization, Alert Enrichment, Correlation, Incident Enrichment & Classification, ServiceNow Integration Best Practices, Continuous Improvement with Unified Analytics, and Advanced Insight Module. Each course includes a knowledge check, and learners must pass a final cumulative exam to demonstrate proficiency.