Ocean Studios Customer Experience Host - Host Supervisor

Issued by Badge Nation

Earners of this badge have led a team of Customer Experience Hosts who are the first point of contact for Real Ideas members and visitors. Earner has played a vital role in ensuring everyone has received an amazing customer experience, and excellent service whilst supporting their team.

Type Validation
Level Intermediate
Time Weeks
Cost Free

Additional Details

Skills

Adaptability
Communication
Customer Service
Demonstrate
Initiative
Organisational Skills
Responsibility
Stock Management
Team Effectiveness
Team Leadership
Teamwork

Earning Criteria

Earner has demonstrated management skills by supervising Customer Experience Hosts, ensuring they provide a cheerful welcome, promote Real Ideas membership, and provide efficient service that encourages customers to keep coming back. Earner can delegate tasks and support their team, creating a productive work environment.
Earner has demonstrated versatility by overseeing a range of key tasks, including welcoming visitors to Ocean Studios, managing staff, running the café, and supporting events.
Earner has shown organisational skills by taking responsibility for stock management and ensuring areas are kept tidy, clean, and well-organised at all times. They are also responsible for making sure Ocean Studios is alarmed, locked and secure at the end of every shift.
Earner has demonstrated strong interpersonal skills by supporting customers with their enquiries and concerns. In addition to this, earner has kept a clear line of communication with the wider Real Ideas team.
This badge is only available to Students, Members or Employees.
Ocean Studios, The Factory Cooperage, Royal William Yard, Plymouth PL1 3RP

Standards

Cities of Learning Badging Standard - Demonstrate layer

This badge has been mapped to the Demonstrate Layer of the Cities of Learning Badging Standard. The earner has demonstrated they can apply knowledge with real world context and has gained experience, consistently and applied feedback they have received in order to develop.