Earning Criteria

• Earner has successfully completed all required training for Customer Experience Hosts.
• Earner has followed the Food Standard Agency’s ‘Safer food, better business’ procedures. Earner understands how to avoid cross-contamination, use effective cleaning methods, stock storage and management, and how to correctly (and safely) cook food and signed to say they have completed these modules within the folder. Earner has written in the SFBB diary after every shift to document any issues and keep a clear line of communication with management.
• Earner has demonstrated a high standard of cleaning in the Ocean Studios kitchen and café. They tidy as they work and when leaving the building, ensure that everything has been cleaned. Earner understands which practices and products are appropriate for each task.
• Earner can locate the venue’s fire exits, can signpost people to the Fire Assembly Point and can quickly action what is required in case of a fire. Earner has ensured that fire exits are always kept clear.
• Earner makes a conscious effort to keep the building’s First Aid Kit stocked and up to date. In the event of an incident, earner has ensured that it is documented correctly on an accident report form.
• Earner has demonstrated excellent communication skills by immediately reporting issues to their team and management.
• Market Hall Customer Experience Host - iHASCO Training
• This badge is only available to Students, Members or Employees.
• Ocean Studios, The Factory Cooperage, Royal William Yard, Plymouth PL1 3RP