Unified Service Management (USM) Foundation

Issued by APMG International

Badge holders have the knowledge of the key principles of the Unified Service Management Method. They have an understanding of the USM Process Model and how it applies to provide the universal concept of a link in a service organization's Enterprise Service Management strategy.

Type Certification
Level Foundational

Additional Details

Skills

Enterprise Service Management
Service Management
service management architecture
service management system
service organisations
service organizations
Unified Service Management
USM
USM method

Earning Criteria

Badge holders have passed a multiple choice exam, scoring a minimum of 26 out of 40 marks available (65%).