OpenSM Foundation

Issued by APMG International

Badge holders can recall, recognize and demonstrate understanding of the ITSM Key Concepts and Terminology, Guiding Principles, Sustainability in IT and Guidelines, including terms used, process steps and roles involved, IT trends and their impacts on ITSM, Value Creation in IT Service Management.

Level Foundational
Cost Paid

Skills

IT Service Management (ITSM)
ITSM Processes
Service Management
Sustainability in IT

Earning Criteria

Badge holders have attended the OpenSM Foundation training course.
Badge holders are required to pass a multiple choice exam with a score of 28 marks or more out of 50. The exam is 1 hour duration and is closed book (no reference materials are permitted).

Standards

ISO/IEC 20000

The ITSM Terminology and Processes guidelines are aligned to the ISO/IEC 20000 standard.

ISO/IEC 26000

The Sustainability terminology, approach and taxonomy is aligned to the ISO/IEC 26000 standard