FitSM® Expert
Issued by
APMG International
This Expert Certificate proves knowledge on the FitSM standard and other frameworks and standards for IT service management (ITSM) and related topic areas including ISO 9000, ISO/IEC 20000, ITIL and COBIT. Candidates have demonstrated considerable knowledge in the areas of understanding the organisational context of delivering and managing services, leadership and governance, planning and implementing ITSM as well as monitoring, reviewing and improving ITSM.
Additional Details