APMG Accredited Trainer - Service Desk Institute (SDI®) Service Desk Analyst (SDA)
Issued by
APMG International
Badge holders have acquired the skills to teach Service Desk Analyst (SDA) and can demonstrate an understanding of the roles and responsibilities of a service desk professional. They have the essential skills required for a service desk and support analyst, can summarise and follow service desk processes and know how to identify and describe service desk tools and technologies.
Additional DetailsSkills
Earning Criteria
-
Badge holders have passed the relevant multiple choice exam at an elevated score.
-
Badge holders have been assessed through interview for their product knowledge by an experienced APMG Assessor.
-
Badge holders been assessed for their ability to teach through observation by an experienced APMG Assessor.
Standards
APMG Accredited Trainers have been assessed to the international best practice standard ISO 17024. In addition to having passed rigorous product knowledge interviews and training skills assessments, APMG Accredited trainers are continually monitored to provide exemplary course delivery to customers.