Broadening and Growing Existing Client Relationships

Issued by Alpha Development

The holders of this credential have demonstrated their expertise in expanding existing client relationships, identifying factors for deeper connections, conveying value in new services, and developing strategies that transition the organization from a vendor to a partner status.

Type Learning
Level Intermediate
Time Days
Cost Paid

Skills

Active Listening
Client Conversation Excellence
Cross Selling
Giving Advice
Service Excellence

Earning Criteria

Earners of this badge have completed a course that encompasses (i) transitioning from wallet share to needs share, (ii) shifting clients from entitlement to value, and (iii) progressing from product to strategy & solution suite. They have demonstrated their skills by successfully completing ownership and usage challenges through a variety of exercises and activities.