Cloud Support Engineer II Lead
  • Type Experience
  • Level Intermediate
Additional Details

Cloud Support Engineer II Lead

Issued by Akamai

Cloud Support Engineers are highly strategic and collaborative amongst a wide range of stakeholders. As a Lead of one of the regional support teams, you will be responsible for managing the escalations and providing the voice of the customer. You will influence the usability of products and drive supportability into the development process to improve the customer experience.

  • Type Experience
  • Level Intermediate
Additional Details

Skills

  • CDN
  • CDN Infrastructure
  • Cloud
  • Cloud Architecture
  • DNS
  • Escalation Management
  • Executive Communication
  • HTTP
  • HTTPS
  • ICMP
  • Leadership
  • TCP/IP
  • Troubleshooting

Earning Criteria

  • As a Lead, you will be responsible for leading the mission-critical, technical service and support for the world’s most demanding online customers. You will be responsible for improving processes, optimizing operations, and continuously improving the metrics which reflect an industry-leading support experience.