Online Learning Pathway - Customer Service & Contact Center Operation - Advanced Level
Issued by
AIS Academy
Individuals have developed the knowledge of problem with Customer Service and the Digital Opportunity, Changes of Digital Self-Service, DCS Terminology Overview, DCS Transformation Overview, winning in an Era of Transformation, Understand Your Customer, Build the Future, Lead the Change, Multi-Touch Attribution (A Fresh Start for Multi-Touch Attribution
Additional DetailsEarning Criteria
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Online Learning Pathway - Customer Service & Contact Center Operation - Advanced Level