Customer Service Excellence

Issued by Asian Institute of Hospitality Management

Having completed AIHM’s Customer Service Excellence course, this badge earner gained key insights into creating memorable and consistent customer experiences across all touch-points of the customer journey. This individual has explored proven frameworks for delivering exceptional service, building strong service cultures, and engaging employees to exceed guest expectations. They are now equipped with foundational tools to understand, evaluate, and improve service delivery in their organisation.

Type Certification
Level Foundational
Time Days
Cost Paid

Skills

Earning Criteria

Participated fully in a two-day executive training course designed to enhance understanding of customer service excellence.
Engaged in discussions, case study reviews, and interactive activities exploring the emotional and operational drivers of great service.
Completed experiential exercises including customer journey mapping, value proposition design, and culture building techniques.
Reflected on current service practices and identified opportunities for improvement in their own context.