ITIL® Foundation (v1)
Issued by
ACI Learning
Students are taught the crucial fundamental concepts, principles, processes, and functions to enable successful IT Service Management, or ITSM. Students learn how to align IT with business, control IT costs, improve service, and balance IT resources. This course provides proven practical guidance and best practices on how to introduce an integrated IT Service Management framework within an organization. ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.
- Type Validation
- Level Foundational
- Time Hours
- Cost Paid
Earning Criteria
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Learning objectives include service strategy activities and processes, service design processes, service transition processes, service operation processes, and functions, continual service improvement.
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The methods of evaluation include participation and an assessment with a required minimum passing score of 70 percent