- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Service Design Foundations
Issued by
Academy Xi
Earners of this badge have a basic understanding of the core principles and methodologies of service design. They have learned the fundamentals of service blueprints, 5Ps, research methods, affinity mapping, personas, problem framing, 'Jobs to be Done’, customer journeys, the Double Diamond, to enhance end-to-end service experiences. They have worked on a design challenge, and produced rudimentary assets.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
Earning Criteria
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Successfully completed 30 hours of instruction and applied learning
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Completed all the modules of the online course
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Passed the knowledge checks of the online course
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Prepared and submitted their project work to the mentor for review