- Type Validation
- Level Intermediate
- Time Weeks
- Cost Paid
Service Design Elevate
Issued by
Academy Xi
Earners of this badge have learned the core principles and methodologies of service design. They understand the key aspects of service blueprints, project scoping and value proposition canvas, research methods, affinity mapping, personas, 'Jobs to be Done’, customer journeys, ideation, prototypes, the Double Diamond, to enhance end-to-end service experiences. They have created a set of service design artefacts, culminating in a current and future-state Service Blueprint on a real-world project.
- Type Validation
- Level Intermediate
- Time Weeks
- Cost Paid
Skills
Earning Criteria
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Successfully completed 60-80 hours of instruction and applied learning
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Attended fortnightly live video classes
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Completed all the modules of the course
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Completed all tasks and hands-on activities
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Conducted Research and Analysis
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Developed artefacts and Service Blueprints project
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Submitted and presented their project work/portfolio to the instructor for review