Intro to Service Design

Issued by Academy Xi

Earners of this badge learned the core principles and methodologies of Service Design. They understand the key aspects of human-centred design mindsets, job roles, processes and artefacts and have been able to use these in various work-related scenarios to solve problems.

Type Learning
Level Foundational
Time Hours

Skills

Understand And Can Create A Service Blueprint
Understand How Key Service Design Tools Can Be Employed To Solve Business Issues
Understand How To Innovate By Using The Design Thinking Process
Understand Service Design Terminology
Understands How To Map The End-to-end Journey Of A Service

Earning Criteria

Successfully completed a one-day workshop and applied learning in Service Design
Completed all the activities and contributed to the workshop
Passed the knowledge checks
Have an understanding of how to use learned principles in their day-to-day role