- Type Validation
- Level Intermediate
- Time Weeks
- Cost Paid
Customer Experience Elevate
Issued by
Academy Xi
Earners of this badge have familiarised themselves with the background, core concepts, terminologies, and applications of Customer Experience (CX). They have also learned the fundamentals of CX research, customer insights and data storytelling, customer segmentation, stakeholder engagement, and customer journey analysis and optimisation. They have also gained the tools to develop their own CX strategy, converting them into an actionable program, and measuring overall CX.
- Type Validation
- Level Intermediate
- Time Weeks
- Cost Paid
Skills
Earning Criteria
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Gained knowledge on the fundamentals of CX, its background, core concepts, terminology, and applications
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Completed all the modules of the course
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Completed all tasks and hands-on activities
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Submitted and presented their project work/portfolio to the instructor for review