Zendesk Guide Specialist I

Issued by Zendesk

A Zendesk Guide Specialist possesses the knowledge and skills necessary to implement, configure, and manage Guide Enterprise for content creation and delivery throughout the content lifecycle.

Type Certification
Level Foundational
Time Months
Cost Paid

Additional Details

Skills

Administrator
Community
Customer Support
CX
Guide
Help Center
Knowledge Base
Support
Zendesk

Earning Criteria

A Zendesk Guide Specialist possesses the knowledge and skills necessary to implement, configure, and manage Guide Enterprise for content creation and delivery throughout the content lifecycle.
2.5h (Optional) Guide / Self-service Learning Path comprised of 4 courses and a learning assessment
40m (Optional) Zendesk Guide Specialist Certification Practice Test