Customer Centricity Post-Sales Level 2 - Essentials workshop

Issued by Fortinet

A post-sales engineer who achieves Customer Centricity Level 2 considers the customer’s goals and objectives in decision-making, can communicate and negotiate effectively with the majority of customers, and deals professionally with difficult situations and customer escalations. This skill is acquired upon successful completion of the Customer Centricity Essentials workshop and all of its requirements. This workshop is part of Fortinet's Employee Skills Program: Customer Centricity series.

Type Learning
Level Foundational
Time Days

Skills

Earning Criteria

This badge is awarded to Fortinet post-sales personnel who successfully complete the Customer Centricity Essentials workshop and Level 2 learning Pathway and pass the associated assessment. Participants must demonstrate competences to support our customers professionally, including choosing the right phrases and actions, negotiating and persuading effectively, and uncovering and supporting customer needs, at this workshop tailored to Fortinet's customers' needs.