Incident Management Practitioner

Issued by IBM

The badge holder demonstrates a complete understanding of the Incident and Major Incident Management process, IBM and it's clients needs. The earner provides the client with a seamless process and execution with aim to restore normal service operation within service level agree-ments (SLAs) and minimize the adverse impact on business operations. The badge earner has also gone above & beyond by demonstrating innovation and continuous improvement for the area.

Type Validation
Level Intermediate
Time Weeks
Cost Free

Skills

Earning Criteria

Must be an employee of IBM
Completed Learning Plan for Integrated Services Management - Incident Management
Completed the Learning Plan for Major Incident Management - Client Impact Event education
Earn the IBM Agile Explorer badge
Demonstrate Innovation for Continuous improvement in Incident and Major Incident Management area - apply for the badge providing descriptions of your actions. Please see the Additional Details link for information on what actions count as evidence for this application