Daniel James Scott

This badge was issued to Daniel James Scott on 31 May 2023.

Customer Centricity Certificate

Customer Centricity Certificate

Issued by USF Office of Corporate Training and Professional Education

Earners of the Customer-Centricity certificate, offered by the University of South Florida Muma College of Business M3 Center in partnership with Almenta International, gain a solid core of integrated concepts for creating a culture that values customer and stakeholder relationships for sustained organizational excellence. The certificate program was divided into 8 modules.

Skills

  • Customer Centricity
  • Customer Culture
  • Customer Experience
  • Customer Loyalty
  • Customer Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Value Development
  • Leadership
  • Voice Of Customer

Earning Criteria

  • Earners of this badge must complete the USF Muma College of Business and Customer Centricity Foundations course (20 hours)
  • Testing after each module ensures comprehension of critical lesson material. A score of 70% or above on quizzes constitutes a passing grade. Continuing Education Units (CEU's) 2.0.

Evidence

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