This badge was issued to John LaRiviere on 09 May 2023.
Expires on 08 May 2025
Webex Customer Engagement Architect
Issued by
Cisco
Professional can (a) describe the customer experience and disruptions related to the evolution of contact centers, (b) align technology and business use cases to architecture solutions, (c) identify appropriate platform for customers, (d) identify cloud platform services and architecture, (e) design customer engagement in virtual and customer environment with Webex Contact Center.
- Type Experience
- Level Advanced
- Time Weeks
Skills
Earning Criteria
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Completion of 3 days in-person bootcamp and virtual training, and prework.
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Written assessment administered by Webex organization.
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Hands-on design of customer engagement self-service with Webex Contact Center.