Advanced Customer Success Manager Certified Professional

Issued by Gainsight

The Advanced CSM curriculum includes 15 courses that build on the Level 1 content by exploring how to successfully partner cross-functionally, drive greater and deeper product adoption, techniques for scaling, and success planning with customers.

Type Certification
Level Intermediate
Time Days
Cost Paid

Additional Details

Skills

Assessing And Managing Customer Health
Continuous Customer Engagement Methods
Cross Functional Working
Customer Churn Analytics
Customer Success Enablement
Customer Success Management
Driving Product Adoption
Risk Management
Succcess Planning
Understanding The Voice Of The Customer

Earning Criteria

Complete a self-paced training path.
Complete a 60-question exam and pass with 70% or better.