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This badge was issued to John Deardurff on 10 Mar 2021.
Customer Facing Skills Initiative: Strategic Communication
Being able to craft and deliver a compelling message is a critical skill. Whether you're building rapport with a new customer, leading a meeting, facilitating a whiteboard discussion, or delivering a formal presentation, some key principles apply. Strategic communication skills will help you prepare for any situation you may face in your day to day work.
- Type Learning
- Level Intermediate
- Time Hours
- Cost Free
Skills
Earning Criteria
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Demonstrate effective application of active listening and strategic questioning to deliver a message that promotes understanding and compels action.
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Demonstrate the use of storytelling skills to build connection and deliver compelling, story-based presentations to customers.