Humanising IT™ Foundation

Issued by HIT Global

Humanising IT™ Foundation is the intersection between IT service management (ITSM) and human-centred design. It combines the principles of ITSM with a focus on understanding and meeting the needs of users through user-centric design approaches, by integrating human-centred design into ITSM practices.

Type Learning
Level Foundational
Time Hours
Cost Paid

Additional Details

Skills

Design Thinking
Humanising IT
IT Service Management

Earning Criteria

Understanding of the Double Diamond model of human-centred design, and how it can be utilised in an ITSM context.
Understanding techniques for brainstorming, communication & collaboration in the context of Humanising IT™.
Understanding prototyping.
Know the definitions of IT service management, IT service, business service, service, user, customer, human-centred design, business outcome, and mission statement.
Understand human-centred design is an iterative approach to creating products and services.
Know the characteristics of IT service management and human-centred design.
Understanding of differentiating between tangible and intangible services.
Understand the difference between a business service and a business outcome.
Understanding the 4Ps of IT service management and the 5Ps of human-centred design and how they compare.
Understanding how IT service management framework and human-centred design framework and how they compare.
Understanding techniques for brainstorming, communication & collaboration in the context of Humanising IT™.
Understand the fundamentals of Divergent and Convergent thinking.