APMG Accredited Trainer FitSM® Advanced Service Operation and Control

Issued by APMG International

Badge holders have acquired the skills to teach the selected general aspects of establishing a service management system (SMS), ITSM processes for the operation and control of services and ITSM process interfaces and dependencies.

Additional Details

Skills

IT Service Management (ITSM)
ITSM
ITSM Processes
Process Management
Service Control
Service Management
Service Operation
SMS

Earning Criteria

Badge holders have passed the relevant multiple choice exam at an elevated score
Badge holders have been assessed through interview for their product knowledge by an experienced APMG Assessor.
Badge holders been assessed for their ability to teach through observation by an experienced APMG Assessor.

Standards

APMG Accreditation

APMG Accredited Trainers have been assessed to the international best practice standard ISO 17024. In addition to having passed rigorous product knowledge interviews and training skills assessments, APMG Accredited trainers are continually monitored to provide exemplary course delivery to customers