This badge was issued to Henner Yvan Ortiz Morillo on 20 Nov 2020.
Multivendor Storage NetApp - Field Support, Foundation
Issued by
IBM
The badge holder is able to successfully plan and complete an on-site visit that includes any of the following activities: physical installation of a system, removal and replacement of components, system hardware upgrades. The badge holder can complete the tasks listed above without supervision or the help of Level 1/2 Remote Technical Support support.
- Time Weeks
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Complete Tools and Process Training as defined by functional team.
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The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform onsite problem determination and resolution using their skill and available reference materials.
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This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period. To claim the badge the badge earner must provide Cross/RCMS/Salesforce/RETAIN service call number verified by their manager.