Trusted Advisor Expert

Issued by IBM

Badge earner has deep understanding and demonstrated Subject Matter Expert (SME) trusted advisor skills to successfully deliver proactive client support. The badge earner is recognized as an essential trusted partner in the client’s technology planning and implementation and drives continuous improvement for increased business value. All of these are critical aspects for making our clients successful in adopting IBM solutions to achieve their business goals.

Type Validation
Level Advanced
Time Hours
Cost Free

Additional Details

Skills

Earning Criteria

This badge is available to IBM employees only.
Provide two compelling stories for one client that each demonstrate you have all of the following capabilities:
- Understand your client's business and industry
- Apply technical skills appropriate for your role
- Capture information about your client's IT environment or product configuration, and share that understanding
- Lead or assist with problem management
- Communicate effectively, including client management
- Leverage your network of experts to help solve client challenges
- Are a "Go To" within another person's network
- Identify a proactive opportunity and help drive implementation
- Collect client feedback and act on that feedback to improve your client situation
- Employ asset reuse or creation of an asset
Visit the Additional Details/Additional Information link on this page for instructions on how to apply for this badge.