This badge was issued to Wes Morgan on 08 Jul 2019.
MaaS360 Help Desk Role
Issued by
IBM
Help Desk personnel who successfully complete the requirements for the badge will have proven proficiency in providing Level 1 support to the mobile device users in an enterprise. Level 1 support can include resetting passwords, helping with enrollment issues, lost devices, configuration problems, and access issues.
- Type Validation
- Level Intermediate
- Time Hours
- Cost Free
Skills
Earning Criteria
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This badge is available is for IBM clients, IBM employees or IBM Business Partner Employees.
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MaaS360 Overview;
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Information Resources;
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IBM MaaS360 Overview for Help Desk Administrators using IOS devices (Lab);
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IBM MaaS360 Overview for Help Desk Administrators using Android devices (Lab);
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MaaS360 Mobile Device Management (MDM) Tasks; and MaaS360 Troubleshooting.
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and MaaS360 Troubleshooting.