This badge was issued to Edward Gray on 03 Jul 2023.
Humanising IT™ - Runway 1
Issued by
HIT Global
Humanising IT™ is the intersection between IT service management (ITSM) and human-centred design. It combines the principles of ITSM with a focus on understanding and meeting the needs of users through user-centric design approaches. By integrating human-centred design into ITSM practices. Humanising IT™ Runway 1 is the first of three to achieve Humanising IT™ Foundation accreditation.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Earning Criteria
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Know the definitions of IT service management, IT service, business service, service, user, customer, human-centred design, business outcome, and mission statement.
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Know the characteristics of IT service management and human-centred design.
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Understanding of differentiating between tangible and intangible services.
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Understand the difference between a business service and a business outcome.