This badge was issued to Jorge Fonseca on 30 Dec 2021.
MVS Support as a Service Administration - Field Support, Foundation
Issued by
IBM
The badge holder demonstrates interest to develop positive relationships with client to achieve a high level of customer satisfaction. Delivers IBM Field Technical Support for Multi-Vendor Support as a Service Administration including Teradata products and effectively delivers Field Support to IBM clients with minimal assistance. Providing knowledge and technical skills to help provide a technical solution. This badge is only available for IBM employees.
- Time Months
- Cost Free
Earning Criteria
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Must be an employee of IBM
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Complete Tools and Process Training as defined by functional team.
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The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform onsite problem determination and resolution using their skill and available reference materials.
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This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period. To claim the badge the badge earner must provide service call record number (CSP, RCMS etc.) verified by their manager.