This badge was issued to AYHAN ZEYBEK on 18 May 2020.
IBM Storage - Field Support, Foundation
Issued by
IBM
The badge holder has demonstrated the knowledge to provide field service support under the mentorship of their locally assigned team lead or mentor. They can, with assistance complete an on-site visit that includes any of the following IBM Storage activities: physical installation of a system, removal and replacement of components, hardware upgrades. The badge holder has demonstrated successful field and customer service skills. Has completed the IBM Storage Foundation roadmap.
- Time Weeks
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Complete Tools and Process Training as defined by functional team.
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The badge earner has advanced from the standard of performing with assistance or following a prescribed action plan, to being able to independently perform onsite problem determination and resolution using their skill and available reference materials.
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This skill has been demonstrated successfully on at least three service calls and over a minimum of a 90-day period. To claim the badge the badge earner must provide Cross/RCMS/Salesforce/RETAIN service call number verified by their manager.