The holder of this badge has completed the following course by O'Reilly Media, Inc. This badge signifies understanding of key service management concepts, including value creation, service relationships, four dimensions, ITIL service value system, and seven key ITIL practices. It also prepares for ITIL 4 Foundation exam and helps manage risk, increase productivity, reduce costs, build agile IT environment, and strengthen customer relations.

• Type Learning
• Level Intermediate
• Time Hours
• Cost Paid