This badge was issued to Roberto Macias on 24 Jan 2023.
SEED CISCO CX Tech Professional
Issued by
IBM
This badge is issued to Professionals specialized in their corresponding networking technology. They must have in-depth knowledge of their specialized field and a good understanding of general Networking concepts. The badge owner demonstrates solid Soft-Skills and business communication etiquette, as well as the ability to maintain professional and regular communications with Clients. The badge owner resolves cases in an efficient manner, is proactive and goes above and beyond for Cisco Clients.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Earning Criteria
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Must be an employee of IBM.
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Obtain feedback from your Buddy/Coach/Mentor and Functional Manager.
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Provided evidence of completed SEED Multi-dimensional Assessment for the CISCO CX Tech Professional level.
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The badge earner must prove their experience in the field by working on client-opened cases in the last 12-24 months.
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The badge earner must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 40 hours of training and personal development completed in the last 12 months.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.