This badge was issued to Rene van den Bedem on 04 Jul 2022.
Customer Facing Skills Initiative: Stakeholder Management
Engaging in difficult conversations with confidence and empathy is not a walk in the park. Learn how to mitigate project risk and calm unhappy customers through timely and clear communication, while managing expectations and setting boundaries. Stakeholder Management skills are crucial to your success and customer & internal relations.
- Type Learning
- Level Intermediate
- Time Hours
- Cost Free
Skills
Earning Criteria
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Demonstrate adapting to different communication styles to ensure a more effective stakeholder interaction.
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Demonstrate the use of empathy and communication skills to handle and diffuse difficult conversations with stakeholders.