SkillsBuild - Customer Engagement: Problem Solving and Process Controls

Issued by IBM SkillsBuild

This credential earner knows best practices essential to resolving client problems through organization, retrieval, and usage of resources and information essential to customer success operations. The individual understands concepts and methods related to Service Level Agreements (SLAs), application of support ticketing systems, Knowledge-Centered Service (KCS) methodology, and application of effective typing and dictation skills.

Type Learning
Level Intermediate
Time Hours
Cost Free

Additional Details

Skills

Customer Success Management
Dictation
Knowledge-Centered Service
Organizational Skills
Problem Solving
Process Controls
PWID-B0371500
Resourcefulness
Service-Level Agreement
Ticketing Systems
Typing

Earning Criteria

Complete two courses: Problem Solving and Process Controls.
Pass the end-of-course assessments with a score of 80% or higher.
This credential is available to registered users of IBM SkillsBuild:
Adult learners (age 18+) can complete the credential here.